Terms & Conditions / Privacy Policy

Terms & Conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Pole Motion is a trading name of Get in Motion Ltd.  Company number 07435462. We operate under UK law. Our registered office is: 60 Maltings Place, London SW6 2BX

1. Purchases

Browse our on-line shop, and add any items that you wish to buy to the ‘Basket’. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying you those goods. All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or payment issues.

2. Availability

We update our site regularly and try to ensure availability of all items shown on our site, but sometimes things sell more quickly than we expect. When this happens we try our best to offer alternatives or let you know when they will be back in. 

3. Payment

You can pay for your order by using the following; Visa, MasterCard, Delta/Connect or Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. 

At Pole Motion all online purchases take place safely and securely using Paypal and no credit card details are stored or saved on the Pole Motion website or revealed to us at any time.

4. Pricing

All prices are shown in pounds sterling and are inclusive of VAT.

If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not the order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted).

5. Delivery

We offer delivery to the UK, Europe and Rest of World via Royal Mail. 

All parcels for UK addresses are sent recorded delivery and require a signature on delivery. Please make sure someone is in the accept the delivery or have your parcel delivered to your work address.

Some items are dispatched by specialist courier direct from the manufacturers.

For full shipping information please see www.polemotion.com/pages/shipping-returns-information

6. Returns and Exchanges

We want you to be happy with your products but, when you shop with us but we understand that with online purchasing, you may occasionally want to return items that are not suitable. We offer a refund on any full price items returned to us in perfect condition within 14 days of receipt of order with proof of purchase. Gift cards are non-refundable but do not expire.

Faulty items may be returned at any time. Please note, we are unable to refund postage paid unless the fault is with us. This does not affect your statutory rights.

For full details of our returns policy please see www.polemotion.com/pages/shipping-returns-information

7.Customer Care

Our customer are important to us and if you have any queries and want to get in touch please email info@polemotion.com and we will do our best to respond within one workig day.


At Pole Motion we take the privacy of our customers seriously and we do not store credit card details or give your details to third parties.

Email Mailing List - When you join the email mailing list we will only use this to send you our monthly newsletter, new product information and special offers.  We will not give your email address to third parties. 

Ordering Products - When you order products from the site you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. This information enables us to supply to goods you have requested and to contact you regrading your order where necessary. 

See below for our full Privacy Policy.


At Pole Motion we do our best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.

10.Security & Privacy

At Pole Motion all online purchases take place safely and securely using Paypal and no credit card details are stored or saved on the Pole Motion website.

11. X-Pole Gift Card Offers

When you purchase any X-Pole Sport or Xpert from PoleMotion.com between 21st November 2017 and 30th April 2018 we'll send you a £15 gift card to use on PoleMotion.com. Gift card sent electronically within 14 days of purchase to the email address of the buyer. Not transferrable or exchangeable. Gift card cannot be redeemed for cash and must be used within 30 days. Gift card will be void if your purchase is returned, or value deducted from your refund if already used. We may end this offer early or extend the offer period at our discretion.


Get In Motion Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from polemotion.com (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Sign-Up.to to power our email marketing -- every communication you receive from us via this platform contains an easy method to unsubscribe or amend your information. You can find out more about how Sign-Up.to processes your personal information here: https://www.signupto.com/legal/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@polemotion.com or by mail using the details provided below:

60 Maltings Place, London SW6 2BX, United Kingdom

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