Your pole fitness store.

Terms & Conditions / Privacy Policy

Terms & Conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Pole Motion is a trading name of Get in Motion Ltd.  Company number 07435462. We operate under UK law. Our registered office is: 5 Cheapside, Woking, UK GU21 4JG

1. Purchases

Browse our on-line shop, and add any items that you wish to buy to the ‘Basket’. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying you those goods. All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or payment issues.

2. Availability

We update our site regularly and try to ensure availability of all items shown on our site, but sometimes things sell more quickly than we expect. When this happens we try our best to offer alternatives or let you know when they will be back in. 

3. Payment

You can pay for your order by using the following; Visa, MasterCard, Delta/Connect or Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. 

At Pole Motion all online purchases take place safely and securely using Paypal and no credit card details are stored or saved on the Pole Motion website or revealed to us at any time.

4. Pricing

All prices are shown in pounds sterling and are inclusive of VAT.

If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not the order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted).

5. Delivery

We offer delivery to the UK, Europe and Rest of World via Royal Mail. 

All parcels for UK addresses are sent recorded delivery and require a signature on delivery. Please make sure someone is in the accept the delivery or have your parcel delivered to your work address.

Some items are dispatched by specialist courier direct from the manufacturers.

For full shipping information please see www.polemotion.com/pages/shipping-returns-information

6. Returns and Exchanges

We want you to be happy with your products but, when you shop with us but we understand that with online purchasing, you may occasionally want to return items that are not suitable. We offer a refund on any full price items returned to us in perfect condition within 14 days of receipt of order with proof of purchase. Gift cards are non-refundable but do not expire.

Faulty items may be returned at any time. Please note, we are unable to refund postage paid unless the fault is with us. This does not affect your statutory rights.

For full details of our returns policy please see www.polemotion.com/pages/shipping-returns-information

7.Customer Care

Our customer are important to us and if you have any queries and want to get in touch please email info@polemotion.com and we will do our best to respond within one workig day.

8.Privacy

At Pole Motion we take the privacy of our customers seriously and we do not store credit card details or give your details to third parties.

Email Mailing List - When you join the email mailing list we will only use this to send you our monthly newsletter, new product information and special offers.  We will not give your email address to third parties. 

Ordering Products - When you order products from the site you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. This information enables us to supply to goods you have requested and to contact you regrading your order where necessary. 

9.Content

At Pole Motion we do our best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.

10.Security & Privacy

At Pole Motion all online purchases take place safely and securely using Paypal and no credit card details are stored or saved on the Pole Motion website.

11. X-Pole Gift Card Offers

When you purchase any X-Pole Sport or Xpert from PoleMotion.com between 21st November 2016 and 30th April 2017 we'll send you a £15 gift card to use on PoleMotion.com. Gift card sent electronically within 14 days of purchase to the email address of the buyer. Not transferrable or exchangeable. Gift card cannot be redeemed for cash and must be used within 30 days. Gift card will be void if your purchase is returned, or value deducted from your refund if already used. We may end this offer early or extend the offer period at our discretion.

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